FAQ

General & Brand Questions:

• Q: What is Aureus Jewelry?
  • A: Aureus Jewelry crafts high-quality, accessible luxury jewelry for the modern man, inspired by the enduring value of the Roman Aureus. We believe that confidence is the most valuable currency.
• Q: What makes Aureus Jewelry different?
  • A: We prioritize quality materials, meticulous craftsmanship, and a commitment to customer satisfaction. Our designs blend classic inspiration with modern style, offered at accessible prices.
• Q: Where are your products made?
  • A: We work with trusted manufacturers in the U.S. and Italy who share our commitment to quality and ethical practices.

Product & Materials Questions:

• Q: What materials do you use in your jewelry?
  • A: We use a variety of high-quality materials, including tungsten carbide, stainless steel, and sterling silver. Specific material details are listed on each product page.
• Q: Are your rings comfortable to wear?
  • A: Yes, we prioritize comfort in our designs. Our rings are designed for everyday wear, with smooth interiors and comfortable fits.
• Q: How do I determine my ring size?
  • A: We offer a ring size guide on our website to help you find the perfect fit. You can also visit a local jeweler for professional sizing. 
• Q: Will tungsten rings scratch?
  • A: Tungsten carbide is highly scratch-resistant, but not impervious. It is much more scratch resistant than precious metals like gold or silver.

Warranty & Care Questions:

• Q: What is your warranty policy?
  • A: We offer a lifetime warranty against defects in materials and workmanship. Please see our warranty page for full details.
• Q: How do I care for my Aureus jewelry?
  • A: We recommend cleaning your jewelry with a soft cloth and mild soap. Avoid harsh chemicals and abrasive cleaners. Specific care instructions are provided on our care cards that are given with each purchase.
• Q: What does the warranty cover?
  • A: Our lifetime warranty covers defects in materials and workmanship. It does not cover damage caused by normal wear and tear, accidents, or misuse.

Shipping & Returns Questions:

• Q: What are your shipping options?
  • A: We offer various shipping options, including standard and expedited shipping. Details and costs are provided at checkout.
• Q: What is your return policy?
  • A: We offer a 30-day return policy for unworn and undamaged items. Please see our return policy page for details.
• Q: How do I track my order?
  • A: You will receive a tracking number via email once your order has shipped.

Customer Service Questions:

• Q: How can I contact customer service?
  • A: You can contact us via email at info@aureus-jewelry.com or through the contact form on our website.
• Q: Do you offer gift wrapping?
  • A: Yes, we offer gift wrapping options at checkout.